Margin Applications Support Technical Lead Analyst

The Margin Application Support Tech Lead Analyst contributes to standards around which others will operate. Requires developed communication and diplomacy skills to influence and convince others, especially colleagues in other areas and operational clients. Holds responsibility for volume, quality, timeliness, and delivery of end results of an area.

Involved in short‑term resource planning. Partial management responsibility of a team, which may include managing people, their workload and rosters, performance evaluation and hiring.

In this role, you will liaise closely with colleagues in America, Pune, Sydney, Canada, Belfast, and London to ensure 24×5 coverage of the application. Flexibility in working hours is required to cover business start‑up and close, and any additional demands of the business. You will be expected to cover occasional weekend coverage on a rotational basis to support release cycles and participate in disaster recovery testing.

Functional Responsibilities

• Provide user support for critical risk, Margin and Monet platforms.
• Support all aspects of Margin trade flows including SOD/EOD/Intraday risk and regulatory reporting.
• Perform start‑of‑day checks, continuous monitoring of the application and underlying infrastructure, and regional handover at end of day.
• Raise problems to appropriate technology and business teams while adhering to Service Level Agreements.
• Act as liaison between users/traders, interfacing with internal technology groups and vendors, and liaising with developers and other technical support services (e.g., Unix SA’s, Market Data Teams).
• Ensure high application availability by performing system health checks and preventative maintenance tasks.
• Log and update all production issues as per the Support team policies and procedures.
• Participate in application releases from development, testing, and deployment into production.
• Diagnose and resolve user issues and escalations using problem‑management tools.
• Collaborate with Development colleagues to prioritize bug fixes and support tooling requirements.
• Develop and maintain technical support documentation.
• Effectively share information with other support team members and other technology teams.
• Provide hands‑on application support, including weekend coverage on a rotational basis, and lead technical operations for the Pune support team in Margin, managing workload and rosters.
• Provide technical oversight across systems and applications, leveraging skills across multiple app support areas.
• Guide feedback reviews with development managers, ensuring outstanding issues are tracked to closure, especially long‑term strategic fixes.
• Perform controlled resolution of incidents and problems, including prioritization, escalation to relevant groups, root‑cause analysis, and follow‑through to resolution.
• Consult with primary application clients alongside development managers to understand the strategic objectives of users.
• Maintain awareness of audit and compliance‑related issues.
• Contribute to formulation of strategies for app support and other functional areas.
• Champion stability initiatives to enable high application availability for Business‑As‑Usual, including better monitoring, failover, and resiliency.
• Handle incidents, problems, and change at a global enterprise level; remain calm and analytical when faced with major incidents on critical systems.
• Manage customer‑satisfaction requirements of operational procedures to achieve suitable outcomes for all stakeholders.
• Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Perform other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance, and reporting control issues with transparency while supervising activity and creating accountability.

Qualifications

• 6–10 years of experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills, and relationship‑building skills
• Service‑oriented attitude
• Ability to work in a fast‑paced environment
• Experience working or leading requirement‑gathering efforts for multiple large development projects simultaneously
• Proficient with basic technical tools and systems
• Good interpersonal and communication skills

Education

• Bachelor’s or University degree; Master’s degree preferred

Job Family Group: Technology

Job Family: Applications Support

Time Type: Full time

Primary Location Full Time Salary Range: $120,800.00 – $170,800.00

Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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