Manager, Site Reliability Engineering

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Site Reliability Engineering

The Next Edge – Business Operations

Overview

The Next Edge BizOps team is looking for a Manager, Site Reliability Engineering (SRE) to lead and grow a high‑impact team responsible for driving production readiness, reliability, and DevOps automation across Mastercard platforms.

This role blends people leadership, technical depth, and change advocacy. You will guide teams to solve complex problems, build and evolve CI/CD pipelines, and lead Mastercard’s adoption of DevOps automation and SRE best practices. You will partner closely with Development, Product, and Operations to improve reliability, velocity, and customer experience at scale.

What You’ll Bring

• A passion for problem solving and understanding how complex systems work end‑to‑end
• A strong CI/CD and automation mindset, with low tolerance for manual or repetitive work
• The ability to lead teams through change, scale, and continuous improvement
• Experience building strong partnerships across engineering, operations, and product

Role & Responsibilities

Leadership & People Management

• Lead, coach, and mentor a global BizOps SRE team across multiple geographies and time zones
• Foster a culture of ownership, collaboration, automation, and continuous improvement
• Support career development, knowledge sharing, and succession planning within the team
• Act as a role model for DevOps and SRE principles, including blameless culture and operational excellence

SRE & DevOps Transformation

• Serve as the production readiness steward for supported platforms
• Partner closely with development teams to design, build, implement, and support reliable technology services
• Drive SRE best practices across availability, capacity, performance, monitoring, self‑healing, and deployment automation
• Lead Mastercard’s DevOps transformation through tooling, standards, and advocacy across development, quality, release, and product organizations

CI/CD & Automation

• Own and evolve the application CI/CD pipeline, enabling high‑quality, low‑friction promotion of software across environments
• Design and implement CI/CD flows that move code from development to production with minimal manual effort
• Champion automation to reduce toil, increase velocity, and improve system resilience
• Lead adoption of industry‑standard DevOps tools and best practices

Operational Excellence

• Ensure systems are production‑ready through launch reviews, capacity planning, and design consulting
• Maintain live services by measuring and monitoring availability, latency, and overall health
• Analyze ITSM signals and incidents, providing actionable feedback to development teams on operational gaps and resilience concerns
• Lead sustainable incident response practices, including blameless postmortems and root‑cause analysis
• Take a holistic view of production events, connecting signals across the full technology stack to optimize mean time to recover (MTTR)

Risk, Compliance & Stakeholder Management

• Proactively manage production risk, change activities, and compliance obligations across environments
• Streamline and standardize operational processes, centralizing points of interaction for partners
• Communicate effectively with technical and non‑technical stakeholders, balancing customer, product, and operational priorities

All About You

Core Responsibilities

• Improve the full service lifecycle—from design and deployment through operation and refinement
• Shift left by embedding operational readiness and reliability into the development process
• Maximize customer experience by proactively managing production and change activities
• Provide feedback loops to engineering partners based on real production insights

Qualifications

Required

• BS degree in Computer Science or a related technical field (or equivalent practical experience)
• Strong experience with algorithms, data structures, scripting, pipeline management, and software design
• Proven people‑management experience with the ability to lead, influence, and inspire teams
• Excellent communication skills, strong sense of ownership, and bias for action
• Ability to debug, optimize code, and automate routine operational tasks
• Comfort operating in high‑pressure environments and making decisions with urgency

Preferred

• Experience designing, analyzing, and troubleshooting large‑scale distributed systems
• Proven success designing and implementing efficient, high‑quality CI/CD pipelines
• Hands‑on experience leading DevOps and SRE transformations across teams

Success in This Role Looks Like

• Reliable, scalable, and well‑automated production environments
• Reduced operational toil and faster recovery from incidents
• Strong partnerships with development and product teams
• A motivated, growing SRE team that consistently raises the bar

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.