Leading Associate Vice President - Manager IT Service Management

About Deutsche Börse Group:
Headquartered in Frankfurt, Germany, Deutsche Börse Group is a leading international exchange organization and market infrastructure provider. They empower investors, financial institutions, and companies by facilitating access to global capital markets.
Their India Centre is located in Hyderabad, serves as a key strategic hub and comprises Indias top-tier tech talent. They focus on crafting advanced IT solutions that elevate market infrastructure and services.

Deutsche Börse Group in India is composed of a team of capital market engineers forming the backbone of financial markets worldwide.
Field of activity:

Corporate IT together with the CTO Area - is driving together the Implementation of ServiceNow for IT-Service & Asset Management. This is a multi-year program professionalizing and standardizing the handling of CMDB, Asset Management, ITSM and other processes/activities. The IT SAM Program is pursuing a.o. following goals:

• Deliver a group wide IT-Service & Asset Management Platform in the cloud in line with the enterprise architecture
• Replace legacy technology (CRM7) to Cloud native technology track
• Drive cultural change form proprietary DBG specific implementation into a SaaS solution

Corporate IT together with the CTO Area is driving the transformation roadmap for this topic. For the internal build tasks within the IT-Service & Asset management Program we are looking for a Head of Unit.

Your Tasks and Responsibilities:

• Hire, manage and develop a team of Product Owners and Engineers in India.
• Lead, mentor and motivate people to achieve the highest quality and standardization in the implementation of ServiceNow for DBG. Evaluate employees performance.
• Execute, maintain and improve the operational processes and activities, deliver according to the highest quality and standards, ensuring high service delivery levels, compliance and customer satisfaction.
• Support incident communication, investigation and resolution.
• Manage out of business hours support activities and on-call rotation.
• Manage internal and external audits as well as related findings.
• Ensure strict adherence to corporate processes, standards and policies.
• Ensure that documentation and operational procedures are available and maintained.
• Investigate and implement operations automation where relevant.

Required qualifications and skills:

• A university degree in Information Technology, electronics, engineering or comparable.
• Strong expertise in Information Technology (5+ years' experience).
• Excellent knowledge of ITIL and implementation of ITIL Processes in ServiceNow, including integration to the rest of DBG landscape
• Experience (5+ years) in leading a team of ServiceNow engineers, test automation engineers and product owners
• Very strong customer-oriented mindset and attitude, experience in interacting with both internal and external customers.
• Ability to delegate and to translate general requirements into an action plan and into individual tasks.
• Leadership and networking skills. Very good communication capabilities.
• Very well organized, autonomous, committed to quality, high sense of responsibility and ownership.
• Full proficiency in written and spoken English