Lead Product Designer, Mobile (Remote)

Lead Product Designer, Mobile (Remote) in Austin, TX at Lennar

Lennar is a Fortune 500® homebuilder dedicated to delivering an extraordinary experience for Homeowners, Communities, and Associates. We build quality homes, deliver exceptional customer service, give back to communities, and foster opportunity and growth for every Associate’s career.

Join a company that empowers you to build the future of home buying. We believe the home buying journey should feel clear, supportive, and modern from day one. We are looking for a Lead Product Designer to help create a new Lennar mobile app that supports customers from the moment they start their home buying journey through closing and beyond.

This app will be the primary digital companion for buyers, bringing together education, guidance, communication, and support in one intuitive experience.

You’ll design customer-facing experiences that help buyers navigate moments like financing, title, insurance, closing, and warranty, while partnering with Salesforce-backed systems that support internal workflows and customer communication.

This is an opportunity to design a product that people rely on during one of the biggest decisions of their lives.

What You’ll Help Build

• A guided onboarding experience for customers starting the home buying process
• Educational flows covering mortgages, title, insurance, closing, and next steps
• Warranty request and service tracking experiences
• An AI-powered chatbot that helps customers ask questions and get answers quickly
• Seamless connections between customer-facing experiences and Salesforce-powered workflows
• Creating the delivery mechanism for a long-term relationship between our customers and Lennar, driving revenue through referrals

This role sits at the intersection of mobile app design, customer experience, and operational systems, helping ensure the app feels simple and human while working seamlessly behind the scenes.

Your Responsibilities on the Team

• Design intuitive, customer-first mobile app experiences across iOS and Android
• Translate complex home buying concepts into clear, approachable UI and flows
• Design and iterate on onboarding and education experiences
• Warranty request and service workflows
• AI chatbot interactions and conversation patterns
• Key milestones like financing, title, insurance, and closing
• Collaborate with Product, Engineering, Salesforce teams, CX, Marketing, and Field Ops
• Partner with Salesforce stakeholders to align app experiences with backend workflows and data models
• Create user flows, wireframes, high-fidelity mockups, and interactive prototypes
• Apply Lennar’s design system and evolve it for mobile-first use cases
• Conduct usability testing and iterate improvements
• Help define how the app experience is reviewed, shared, and showcased internally

Bonus Impact Areas

• Shape how AI is used responsibly within the customer experience
• Improve customer confidence and reduce friction during the home buying journey
• Collaborate with Analytics to understand usage, drop-off points, and questions
• Influence how Salesforce-driven workflows surface information to customers

Requirements

• 7+ years of experience in product, UX/UI, or app design
• Strong portfolio showcasing mobile app design and UX thinking
• Proficiency in Figma and modern prototyping tools
• Experience designing customer-facing products with complex flows
• Comfort collaborating with engineers, product managers, and Field Ops
• Familiarity with Salesforce-supported workflows or CRM-driven products
• Curiosity about AI tools, chatbots, or conversational design
• Strong understanding of responsive design, accessibility, and design systems
• Ability to work autonomously and bring clarity to ambiguous problems
• Confidence presenting design decisions to cross-functional stakeholders

Bonus

• Experience designing apps that support education, onboarding, or service requests
• Familiarity with home buying, real estate, fintech, or customer service platforms

Physical & Office / Site Presence Requirements

This is primarily a sedentary role requiring the ability to operate a computer, communicate clearly, and collaborate across teams. Reasonable accommodations may be made for individuals with disabilities.

This information is intended as a general overview and may be modified based on business needs.

Equal Opportunity: Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.