Lead Customer Service Specialist Position

Take charge as a Customer Service Lead with NFI, ensuring customer inquiries are handled with care and efficiency. This role focuses on customer satisfaction through streamlined order management and effective complaint resolution. As the lead specialist, you will bring 1-2 years of experience in customer service to address inquiries, process orders, and coordinate scheduling among CSR/Office Clerks.

Attention to detail will be crucial for maintaining accurate records and invoicing while communicating customer feedback to management. Key Responsibilities: • Manage customer inquiries and complaints professionally • Coordinate shipping requests and expedite orders as needed • Ensure compliance with service standards across departments • Verify and maintain invoicing and accounts documentation • Serve as liaison for warehouse and customer communication Requirements: • 1-2 years of experience in customer service • Strong computer skills in MS Office • Excellent oral and written communication abilities • HS diploma or equivalent • Must accommodate irregular work hours Utilize your customer service skills to enhance NFI's client experience! #J-18808-Ljbffr