Key Account Manager (KAM) – Pharma, SW Ontario, London, Windsor

Key Account Manager (KAM) – Pharma, SW Ontario, London, Windsor

Xediton is a specialty pharmaceutical company with a focus on meeting the needs of patients, physicians, and partners. We are committed to developing, partnering, and making available new and established medicines to promote the health of Canadians. We are located in Oakville, Ontario.

For more information, please visit www.xediton.com.

Job Description & Key Responsibilities

XEDITON is currently seeking energetic, self‑motivated professionals with strong account management and communication skills for the role of KAMs in various provinces.

The Key Account Manager positions focus on launching and establishing demand and access for novel hospital antibiotic products to hospitals and hospital systems within an assigned territory. This includes educating formulary decision makers, key stakeholders, and physicians on the clinical benefits of the products and establishing and gaining formulary adoption within the institutional IV antibiotic space. The team is responsible for formulary access and sales at institutions across Canada.

The ideal KAM has a strong knowledge base of how hospital products are administered and included in formularies, and the ability to communicate complex clinical data to ID physicians and other specialists to demonstrate competence and relevance. KAMs must also understand the formulary process for targeted institutions and possess strong analytical skills.

KAMs are responsible for calling on a variety of targeted healthcare professionals within the institutional setting, planning, implementing, and taking ownership of their territory plans to enhance institutional awareness and access to Xediton’s Anti‑infective portfolio. They must have a deep understanding of navigating institutions and systems to gain access to and impact key decision makers.

Specific responsibilities and deliverables include:

• Establish clinical understanding and demand within the ID physician community for target accounts.
• Promote products in the geographical area by navigating the institutional formulary approval process, and educating customers on appropriate use of products.
• Effectively and consistently call on and educate physicians and other stakeholders within targeted institutions through one‑on‑one meetings and presentations, education programs, and other appropriate means.
• Ensure a high level of call and field productivity; meet and exceed expectations for call plans and capture on the company’s CRM system.
• Analyze territory information and insights to develop and execute effective account plans, optimize routing, and maximize field resources to achieve results.
• Establish institutional product access through effective engagement with Pharmacy Directors, ID Pharmacists, ID Specialists, Microbiologists, Critical Care physicians, and other key customers.
• Build and maintain professional relationships and an effective communication network with the customer at multiple levels, including ID opinion leaders, key hospital medical staff, pharmacies, and more.
• Demonstrate deep knowledge of hospital practices, including formulary management and pharmaceutical product review.
• Achieve formulary adoption goals within the territory while adhering to all ethical promotional practices and required regulations.
• Assist in sales planning, sales strategies, territorial coverage, and forecasting processes.
• Accurately report field activities, territory expenses, and submit written reports as defined by Xediton management.
• Create opportunities for product education by working directly with local/regional thought leaders and professional societies.
• Execute brand strategies to ensure a consistent company marketing message.
• Exhibit flexibility to adapt the selling message to the customer profile and understand the customer’s considerations.
• Attend sales and product‑related meetings as required.
• Appropriately manage and maintain all company equipment and promotional materials (e.g., company literature, iPad) according to company guidelines.
• Perform company business in accordance with all regulations, company policy, and procedures, demonstrating high ethical and professional standards at all times.

Skills & Qualification

The successful candidate is a highly motivated, enthusiastic, and dynamic team player who is resourceful, dedicated, and adaptable to changing environments.

• University degree in science.
• Minimum 3 years of successful sales experience in a hospital environment; anti‑infective experience preferred.
• Strong knowledge of how hospital products are administered and included in formularies within the hospital setting.
• Ability to understand and navigate hospital systems to gain access to key decision makers.
• Experience building rapport and relationships within the institutional setting to expand product awareness and utilization.
• Demonstrated track record of successfully facilitating educational programs.
• Successful hospital antibiotic launch experience is a plus.
• Experience establishing hospital product formulary approval through pharmacy & therapeutic committees in the IV antibiotic or related category.
• Highly energetic, detail‑oriented, and capable of working independently and collaboratively.
• Creative, resourceful, organized, adaptable, self‑motivated, and independent.
• Proficient in Microsoft Office; social media tools experience is an asset.
• Excellent time management and organizational skills with the ability to prioritize and multitask to meet deadlines.
• Strong innovative and creative selling skills with an entrepreneurial spirit.
• Ability to communicate clinical data to demonstrate competence and scientific relevance.
• High energy, self‑motivation, and results‑oriented.
• Strong verbal and written communication skills; clear and persuasive speaking ability.
• Ability to demonstrate strong influencing skills.
• Valid driver’s licence required.
• Maintain a professional appearance and project a positive company image to the public.

Requirements

If you are ambitious and looking to be part of a company with significant growth potential, we would like to hear from you.

Additional Information

Your application will be reviewed; only selected candidates will be contacted.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Sales and Business Development
• Pharmaceutical Manufacturing (Industry)