IT Business Consultant

Information and Technology Services (ITS) at the University of Michigan is seeking a skilled IT Business Consultant to join our Customer Relationship (CR) team. In this pivotal role, you will serve as a strategic liaison between ITS Service Owners and unit IT leadership across the Ann Arbor, Dearborn, and Flint campuses, cultivating strong partnerships and supporting collaborative engagement.

Competitive salary available based on qualifications, experience and education of the selected candidate.

You will become deeply familiar with the technology needs, business cycles, and unique priorities of each unit, ensuring that ITS solutions and decisions are aligned with campus requirements. Responsibilities include co‑leadership of bi‑monthly Unit Representative meetings, which provide a forum for IT teams from schools and colleges to learn about new IT initiatives, service updates, and major changes impacting their units, and co‑facilitation of ITS Service Owner and Service Manager meetings, supporting collaboration, alignment, and information‑sharing across ITS service leadership.

In this role you will act as an advocate for campus stakeholders within the ITS Change process, ensure business cycles, critical dates, and operational impacts are fully considered, communicate service changes to constituents, and proactively raise concerns and feedback from campus units to ITS leadership. You will also serve as the primary point of contact for ITS services within your assigned units, fostering collaborative relationships, streamlining communication, and championing process improvements.

Responsibilities

• Collaborate with ITS Service Owners and unit IT leadership to build strong partnerships and align IT solutions with campus needs.
• Support effective engagement across the Ann Arbor, Dearborn, and Flint campuses and Michigan Medicine, understanding the unique technology requirements and business cycles of each unit.
• Co‑lead bi‑monthly Unit Representative meetings.
• Co‑facilitate bi‑monthly ITS Service Owner and Service Manager meetings.
• Advocate for campus stakeholders in the ITS Change process and ensure business cycles, critical dates, and operational impacts are adequately considered.
• Communicate service changes proactively and clearly to campus stakeholders.
• Escalate concerns and feedback from campus partners to ITS leadership.
• Stay updated on ITS services, including new offerings, major updates, and retirements, and advise campus units on impacts and opportunities.
• Act as the primary point of contact for ITS services within assigned units, streamlining communication and facilitating problem resolution.
• Champion process improvements and innovative IT solutions that enhance campus experiences and advance the University of Michigan’s mission.

Qualifications

• Bachelor’s degree in information technology, business administration, or a related field, or an equivalent combination of education, certification, and experience.
• Minimum of four years’ experience in a related role requiring confidentiality, timeliness, customer service, organizational skills, prioritization, and independent problem‑solving.
• Proven experience facilitating meetings and building relationships between IT and business units.
• Experience communicating complex IT concepts to non‑technical stakeholders and managing change in a collaborative environment.
• Ability to advocate for customer needs within IT frameworks and raise issues appropriately.
• Strong written and verbal communication skills, with a history of producing concise documentation and reports.
• Relevant experience with enterprise IT services, project management, or service management in higher education.
• Familiarity with University of Michigan ITS systems and organizational structure, or similar higher education environments.
• Prior experience with customer relationship management (CRM), business consulting, or stakeholder engagement in IT.
• Knowledge of enterprise platforms such as PeopleSoft, TeamDynamix, or comparable systems.
• Understanding of the unique challenges and business cycles within academic institutions, especially related to technology adoption and support.

Benefits

• Generous time off.
• A retirement plan that provides a two‑for‑one matching contribution with immediate vesting.
• Many choices for comprehensive health insurance.
• Life insurance.
• Long‑term disability coverage.
• Flexible spending accounts for healthcare and dependent care expenses.
• Dental and vision insurance.
• Parental and maternity leave.

The University of Michigan is an equal employment opportunity employer.