Inside HVAC Technical Support Consultant

Job Overview

This consultant provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve HVAC/R system issues.

Responsibilities

• Provide troubleshooting and installation assistance for HVAC/R equipment.
• Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.
• Provide technical documentation to contractors, engineers, and other personnel.
• Guide callers to the appropriate field personnel if first-hand attention is required.
• Document call information in the call-tracking database for follow-up.
• Identify and help implement process improvements.

Qualifications

• High school diploma or equivalent. At least 2 years of related technical consulting experience.
• Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
• Strong knowledge and experience in installation and service of HVAC/R equipment.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Strong analytical and troubleshooting skills.
• Ability to handle and prioritize multiple technical requests.
• Proficient in Microsoft Office Suite.
• Experience with SAP preferred.

Compensation and Benefits

Compensation: This is a salaried non-exempt role. The starting salary range is $65,600 to $86,100 annually, varying by geography, skills, education, and experience. Employees are also eligible for a bonus per company plan.

Benefits: Subject to eligibility, this role includes tuition reimbursement; medical, dental and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance; 12 days paid time off; 2 well-being days; 1 volunteer day; 12 paid holidays; and 3 floating holidays per year.

Equal Opportunity Employer

Lennox is an equal opportunity employer committed to recruiting, developing, and retaining talented individuals from diverse backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth.

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.