HelpDesk/Customer Support

Customer Support Specialist Remote Equipment Provided $18-20/hr.

We are seeking dependable and customer focused professionals for a remote Customer Support Specialist/HelpDesk opportunity. This role is ideal for someone who communicates well, enjoys helping customers, and can thrive in a fast paced environment.

You will support customers through inbound calls, live chat, and email interactions. Team members will handle all three channels throughout training and daily operations, though not simultaneously.

Schedule • Monday through Friday • Saturday overtime available once fully trained • Strong attendance required • No time off permitted during the first 90 days due to training and onboarding

What you will do • Respond promptly to inbound customer inquiries via phone, chat, and email • Resolve issues efficiently with professionalism and empathy • Provide first level technical troubleshooting support • Document all customer interactions accurately in internal systems • Partner with internal teams to resolve escalated concerns • Stay current on products, services, and policy updates • Identify recurring issues or unusual trends and report accordingly • Maintain schedule adherence and communicate changes quickly

What we are looking for • High school diploma or GED required • 1+ year of customer service experience, preferably in a call center environment • Comfortable with basic technical troubleshooting and device support • Strong written and verbal communication skills • Detail oriented with solid organizational habits • Proficient with Microsoft Office and navigating multiple systems • Able to work efficiently in a high volume environment • Positive attitude and willingness to learn new processes and responsibilities

Why apply • Fully remote opportunity • Equipment provided • Consistent weekday schedule with optional overtime • Strong training environment and growth potential

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.