Head of Operations

Role OverviewThe Operational Head will be responsible for overseeing and optimizing the end-to-end operational framework of ensuring efficient day-to-day functioning across trading operations, client onboarding, payments, compliance coordination, vendor management, and internal controls.This role is critical in scaling operations across regulated markets while maintaining high service standards, regulatory discipline, cost efficiency, and operational resilience.

Key Responsibilities1. Operations & Process ManagementOversee daily operational activities including:Client onboarding & KYC coordinationTrading & post-trade operationsPayments, settlements, and reconciliationsClient support operations (in coordination with CS teams)Design, document, and continuously improve SOPs across all operational functions.Ensure operational scalability to support growth in client base, products, and geographies.

• Regulatory & Compliance CoordinationAct as the primary operations liaison with Compliance, Risk, and Legal teams.Ensure operational processes align with regulatory requirements across jurisdictions (e.g., CySEC, FSCA, FSC, etc., as applicable).Support audits, regulatory inspections, and internal control reviews from an operational standpoint.Monitor operational risk and implement corrective actions.
• Trading & Brokerage Operations OversightOversee operational interfaces with:Liquidity providersTrading platforms (MT4/MT5, proprietary platforms, OMS/PMS)Technology vendorsEnsure seamless trade execution workflows, margin monitoring, corporate actions handling (if applicable), and exception management.Coordinate closely with dealing, risk, and treasury functions.
• Payments, Treasury & Vendor ManagementManage payment operations including PSPs, banks, wallets, and alternative payment methods.Oversee client fund flows, reconciliations, and operational controls around segregation of funds.Manage vendor relationships and SLAs (technology, operations, compliance, and outsourcing partners).Drive cost optimization while maintaining service quality.
• Team Leadership & Performance ManagementBuild, manage, and mentor a high-performing operations team.Define KPIs, performance benchmarks, and accountability frameworks.Foster a culture of operational excellence, compliance awareness, and continuous improvement.Support cross-functional collaboration with Product, Tech, Compliance, Finance, and Marketing.
• Strategic & Scaling InitiativesSupport management in launching new products, markets, and operational structures.Participate in strategic planning, capacity forecasting, and operational budgeting.Lead operational readiness for new licenses, entities, or regulatory expansions.Drive automation, digitization, and process optimization initiatives.

Key Skills & CompetenciesStrong understanding of brokerage / trading operations ( equities, derivatives, or multi-asset platforms).Hands-on experience with KYC, AML operations, payments, and post-trade processes.Ability to operate in a regulated, multi-jurisdiction environment.Strong process-driven mindset with excellent documentation skills.Proven leadership and people-management capabilities.Excellent stakeholder management and cross-functional coordination skills.High attention to detail, control orientation, and problem-solving ability.

Qualifications & ExperienceBachelor's degree in Finance, Business, Economics, or related field (MBA / CA / CFA preferred).12+ years of experience in operations within fintech, brokerage, trading, or financial services.Prior experience in a regulated broker or trading platform environment is strongly preferred.Experience working with global teams and outsourced operational setups is an advantage.

About the CompanyFinvasia is a multi-disciplinary, multinational organisation that owns and operates over a dozen brands across financial services, technology, real estate and healthcare verticals.Over the past 13 years, Finvasia has managed funds for notable hedge funds on Wall Street, launched the first and only commission-free ecosystem for listed and fee-based financial products in India, provided technology solutions to notable listed and unlisted financial services entities across the globe, launched a medically proven diabetes reversal program, and engaged scientists from specialised fields to build nano and micro medical devices.Finvasia has catered to a few million clients in over 180 countries directly or via its subsidiaries. Notable brands include Fxview, Shoonya, Zulutrade, AAAfx, ACT Trader, CapitalWallet, Gini Health, bodyLoop, StackFlow, Finvasia Estates, and Our team of over 350 employees works across offices in India, UK, Greece, Cyprus, Canada, Mauritius, and the USA. We offer a collegiate environment with exposure to a multitude of brands, technologies, and global teams.

Finvasia is an equal-opportunity employer that champions diversity and inclusion.