Handover Center Section Head

Job Descriptions:Lead and manage the overall handover center operations, ensuring smooth and timely unit handovers to customers.Develop and oversee handover scheduling strategy, including appointment planning, capacity management, and resource allocation.Ensure pre-handover units before handoverMonitor and improve the customer handover experience, ensuring high satisfaction and minimal complaints.Analyze customer complaints trends, identify root causes, and coordinate with related departments for resolution and preventionReview and validate monthly reports (handover progress, defects, complaints) and present insights to management.Coordinate cross-functionally with internal stakeholders to ensure readiness of units before handover. Job Qualifications:Minimum Bachelor’s Degree, preferably in Civil Engineering, Architecture, or related field.Minimum 3-5 years of experience in property/real estate, with at least 1-2 years in a supervisory or leadership role.Strong understanding of handover process and defect management.Strong analytical skills with ability to interpret data and generate actionable insights from reports.Proficient in MS Office (especially Excel & PowerPoint) for reporting and presentations.Ability to work and manage multiple projects/handovers simultaneouslyWilling to be placed in BSD City, South Tangerang.