Guided Virtual Tour Specialist

Guided Virtual Tour Specialist (04CQK)

We are looking for a Guided Virtual Tour Specialist in Melbourne, FL to create and deliver outstanding customer experiences in the automotive industry.

Hours of Operation

Tuesday - Saturday: 9:00 AM - 5:30 PM (Full Time – 40 hours a week)

What You’ll Be Doing

Guided Virtual Tour Specialists conduct outbound sessions via phone or video with automotive clients to provide a personalized onboarding experience, enhancing customers’ knowledge of their new vehicle.

Typical Responsibilities

• Provide an exceptional client experience by confidently explaining vehicle features, benefits and all-new elements.
• Serve as a Subject Matter Expert on product knowledge after extensive training.
• Initiate communication with customers upon receiving their details and preferred contact method.
• Conduct the personal onboarding experience session via phone or video.
• Listen actively and adjust the interaction in a casual, conversational manner.
• Inform customers they will receive a survey for feedback.
• Document and record notable customer comments and provide feedback to the USCX team.
• Assist Percepta leadership and the CX Team in managing program execution and reporting metrics.
• Participate in weekly meetings with leadership to provide status updates and improvement ideas.
• Provide call routing to CRC representatives when service or safety concerns arise.
• Perform other duties as assigned.

Qualifications

• High School Diploma required; Associate or Bachelor’s degree preferred.
• Minimum 3-5 years experience in training, public relations, public affairs, sales, marketing, customer service, or a combination thereof.
• 1-3 years of experience in an in‑person or retail customer relation role and/or luxury brand experience preferred.
• Knowledge and passion for the automotive industry and cutting‑edge technology.

Benefits

• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)

Equal Opportunity Employer

Percepta is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Percepta embraces and is committed to building a diverse and inclusive workforce.