General Manager Operations

Position: GM-OperationsLocation: DelhiIndustry: HospitalityExperience Required: 10-14 Years

Skills: Operations, Banquet, Sales, Events, F&B, Venue Sales

About the RoleWe're looking for a sharp, revenue-first operator to lead operations across our venues, with a strong edge in banquets, large-format events, and experience-led hospitality.This role is for someone who knows how to convert spaces into high-yield event destinations while maintaining premium guest experience. What You'll Own1. Business & P&L LeadershipOwn end-to-end P&L across F&B, events, and banquet verticalsDrive revenue through weddings, corporate events, private bookings, and social gatheringsMaximize per-event yield, space utilization, and calendar efficiencyIdentify new monetization opportunities (IP events, partnerships, premium experiences)

• Banquets & Events Excellence (Core Focus)Lead banquet operations and event execution end-to-endBuild and manage a high-conversion events pipelineOptimize:Event pricing strategyPackage structuring (weddings, corporates, social events)Upselling (F&B, décor, experiences)Ensure flawless delivery of:Weddings & large social eventsCorporate conferences & MICEPrivate parties & curated experiencesDrive repeat business and referrals in the events segment
• Venue & Operations ExcellenceOversee daily operations across restaurants, lounges, and event spacesImplement scalable SOPs for service, hygiene, and executionMaintain premium ambience and infrastructure standards
• Guest Experience ObsessionOwn the end-to-end guest journey (especially event clients)Ensure zero-compromise execution on high-value eventsActively manage reviews, feedback, and client relationships
• Events Programming & Footfall StrategyCurate weekly/monthly event calendarsBalance revenue-led banquets with footfall-driven experiencesCollaborate with brands, artists, and influencers
• Team Leadership & CultureBuild and lead banquet sales + operations + F&B teamsDrive training for large-event handling and service excellenceCreate a high-ownership, execution-focused culture
• Cost, Compliance & ControlsControl event costing, food cost, manpower, and wastageEnsure all licenses, safety, and statutory compliancesEstablish strong audit and operational control systems
• Vendor & Partner ManagementManage event vendors (décor, production, entertainment, catering support)Negotiate for cost efficiency + quality deliveryBuild a strong preferred vendor ecosystem
• Scale & ExpansionBuild replicable banquet/event business modelsSupport new venue launches with event-ready infrastructureCreate playbooks for scaling high-revenue event business Required Skills & QualificationsProven experience in banquets (events, catering, hospitality, or services preferred)Strong communication, negotiation, and interpersonal skills