Freelance Oracle EBS Functional Support Analyst

Company Name : Willware TechnologiesRole :Oracle EBS Functional Support AnalystExperience : 7+ YearsRemote2:30 PM IST to 11:30 PM IST Roles and ResponsibilitiesOracle EBS Level 1 SupportRespond to user requests and incidents related to Oracle EBS modules.Provide functional support for:Oracle Accounts Payable (AP)Oracle Accounts Receivable (AR)Oracle General Ledger (GL)Oracle Purchasing (PO)Oracle InventoryOracle Order Management (OM)Troubleshoot transaction errors and workflow issues.Monitor and assist with failed concurrent requests.Validate data entry and identify user-related errors.Assist users with report execution and navigation.Create and maintain knowledge base articles.Escalate unresolved issues to Level 2 or Level 3 support teams.Track tickets through resolution and communicate status updates.The candidate should possess L1 help desk management experience along with Oracle EBS Administration as the primary skill.A secondary skill in Microsoft-related applications, particularly for handling password changes and L1 ticket resolution, is required.Strong communication skills are essential.This role is for the second shift, from 2:30 PM IST to 11:30 PM IST.