Finance Customer Service Representative

Job Title Finance Customer Service Representative Location Liverpool, Hybrid Salary £26,938 - £28,609 plus up to £2,000 performance‑related bonus per annum, once established within your role. Working Hours 37.5 hours per week, Monday to Friday 09:00‑17:30, 1 in 3 Saturday 09:00‑17:30. Hybrid model with a minimum of 3 days in the office (you may come in more frequently if you wish) and rotating shift patterns to support work‑life balance.

Overview An exciting opportunity to kick‑start your career in insurance. Join an energetic team that offers daily challenges, continuous growth and a high‑energy supportive environment. We are looking for a Customer Service Representative to join our thriving inbound contact centre, specialising in insurance.

Responsibilities Drive and meet daily targets and KPIs, with the potential to increase salary as you grow. Deliver high‑quality service, consistently meeting our quality standards. Turn complaints into opportunities by handling difficult situations with patience, empathy and problem‑solving skills.

Process policy queries and changes, acting as the expert for customers. Provide VIP service to every customer, going above and beyond to enhance the experience. Serve as a brand ambassador, representing our brand and values in every interaction.

Qualifications Motivation and drive to provide exceptional service and continuously improve. Strong communication skills across phone and webchat, explaining things clearly and making customers feel heard and valued. Empathy and patience, especially for customers who need extra care.

Goal‑orientated, eager to meet targets and achieve personal best. Attention to detail, ensuring accuracy when managing insurance policies. Why This Opportunity is Exciting Career growth with pay increases and full training provided.

Supportive, friendly team that pushes each other to excel. Endless development opportunities and chances to level up. A fun, dynamic high‑energy environment.

Benefits 35 days’ holiday (including bank holidays) with optional buy/sell. 24/7 mental health support and free counselling available. Growth opportunities through career fairs, leadership programmes and learning on the go. Flexible benefits, including early access to salary via our internal platform.

Hybrid working options to support work‑life balance and individual needs. Recognition awards, social events and more. Our Commitment to Our Colleagues Mindful Employer, championing mental health and well‑being.

Disability Confident Levels 1 & 2 – accessible and inclusive opportunities. Menopause‑friendly accreditation – support at every stage of life. Armed Forces Covenant signatory – honouring those who serve.

Great Places to Work 2024/25 – fostering an engaging and positive workplace culture. Best Place to Work for Development – investing in people’s future. Best Place to Work for Women – breaking down barriers to women’s career progression.

About Acorn Acorn Insurance is part of the Acorn Group, with over 40 years of specialist insurance expertise and more than 1,700 employees across the UK. We have achieved a milestone of £750 million in total value of insurance policies written in 2024 and are growing fast, with new opportunities emerging every week. Important Information for Applicants All roles are subject to DBS and financial checks; any offer will be conditional until these are completed to a satisfactory standard.

Applicants must hold at least one year remaining on a Graduate or Post‑Study Work visa. We are currently unable to offer visa sponsorship. We are committed to an inclusive and supportive workplace.

If you require adjustments during the recruitment process or once on the team, please let us know – we can provide flexible hours, adapted equipment or additional support to help you perform at your best. #J-18808-Ljbffr