Field Engineer

Scope of WorkField service team equipped with certain tools required for supporting daily operational work.Field services team is always available 7x24 hours, 365 days a year.First response for all inquiry must be within SLA Team’s availability must be confirmed within SLA Field services team must be onsite within SLAField incident must be resolved within SLA Field transportation will be MSP’s responsibility.FE must be professional looking, tidy and dressed according to company’s policy.Conduct escalation related with site access issue to Indosat’s authorized department.Instead of regular troubleshooting, field service team must be capable of troubleshooting microwaves, fibre optic, modem, power, CPE (router, switch, access point, firewall, server, storage, SD Wan)All accommodation emerged due to troubleshooting activity will be MSP responsibility.Field service team responsible for project management must be distinguished from Incident management team.Field services team responsible for project deployment will be liaise with project management team Technical Requirement & SpecificationsD3 Telco/IT graduates will be much preferred.Cover multivendor brand of IP & MPLS, PDH, DWDM, Nokia, Huawei, Cisco, Juniper, NEC, Ericsson, SIAE, ZTE, VM Ware, Fortinet, Mikrotik.To be placed in a position as a team leader/supervisor, the person concerned must have at least 3 years of experience in the fields of project management, telecommunications networks, and information system/IT.Certified to Work at Height