Engagement Associate

As an Engagement Associate in the local Operations team, the role is to provide a level of quality customer service unsurpassed in the hospitality industry. Through the establishment and maintenance of excellent client relations, you will act as the 'face' of The Executive Centre for all of our in-house and external clients. You will have strong customer service instincts, an eye for detail and a tendency to always go the extra mile for our clients.

Job Requirements:A minimum of two years customer service and administrative experience gained either in a Hotel Front Desk/Club Floor environmentCustomer-oriented with excellent interpersonal and communications skills, with an open mind to changesGood team player with a positive attitude and ability to work under pressure, juggling a variety of tasksFluency in English and another mainstream local language, depending on locationGood telephone manner and ability to perform secretarial tasks under deadlinesAble to handle correspondences and inquiriesKnowledge of Microsoft Word, Excel, & PowerPointAble to work overtime occasionally

Responsibilities

Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients' needs or queriesHandles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear toneResponsible for managing the office unit & PABX system setup and requests for all clientsOrganizes postage and document courier services, handle mail, incoming & outgoing deliveriesCoordinates conference room bookings, refreshments for meetings and other special arrangementsHandles all secretarial and administrative duties for clients, as requestedPerforms check in & check out process for all clientsConduct up-selling and cross-selling to maximize revenue

Service Standards:Ensures that clients' requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedbackEstablishes and offers input on improvement to service standards, in liaison with the Centre-in-chargeEnsures that the Centre's service standards are maintained at all timesInternal:Develop rapport and professional business relationships with fellow colleagues and stakeholdersSupport local Operations to maximize profitability, efficiency and productivity