Director of Front Office

Overview

We’re looking for a new Director of Front Office to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

Duties

• Manage and coach your front office team to deliver memorable guest experiences and the warmest of welcomes.
• Engage with guests to build personal relationships and remedy any complaints.
• Conduct regular front office inspections to ensure we’re making the right first impression.
• Help prepare budgets and find new ways to drive revenue from walk‑ins and upselling at the front desk.
• Train team members on PBX procedures and take the lead during an emergency or crisis.
• Report to the Director of Rooms, managing a team of front‑desk employees across several specialisms.

Requirements

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration.
• 3 years of Front Office/Guest Service experience including management experience.
• Must speak fluent English.
• Other languages preferred.

Salary and Benefits

$85,000 - $95,000 is the salary range for this role. This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and many other benefits to eligible employees.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Equal Opportunity Employer

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.