CX Manager at Cupidist

Elevate user experiences with Cupidist as a CX Manager. Focus on global user queries, VOC data insights, and process improvements in this innovative LoveTech company. Cupidist, a leader in connecting people through technology, is seeking a CX Manager with over two years of relevant experience.

You will analyze user inquiries, enhance customer experience processes, and collaborate across departments for improved user interactions. Join a dynamic team that supports innovative dating apps like Glam and AI chat services, providing flexible work hours and personal development opportunities. Key Responsibilities: • Handle global user inquiries and issues efficiently • Conduct VOC data analysis and derive insights • Build and improve CX processes, including FAQs • Monitor user experience and provide operational support • Collaborate with product and operations teams for enhancements Requirements: • Minimum 2 years of relevant CX experience • Ability to quickly analyze user inquiries • Strong skills in VOC data organization • Excellent cross-department communication • Flexible communication for global service environments Leverage your CX expertise to enhance user interactions and drive growth at Cupidist. #J-18808-Ljbffr