Customer Support Engineer

Overview

Join to apply for the Customer Support Engineer role at Superpowered (YC W21). Location: San Francisco, CA.

Responsibilities

• Bridge between customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction.
• Resolve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve.
• Resolve customer support tickets across Slack, email, and Discord.
• Work hand-in-hand with the engineers involved in the project to ensure their technical asks are delivered.

Qualifications

• 2+ years of hands-on experience shipping products and interacting with enterprise customers - you need to be able to deliver features and speak to enterprise teams from day 1
• Quicker learner: You can rapidly ramp up on what a customer's use case and requirements are in order to provide immediate value
• Self-starter: You take initiative to get things done and figure out what's the highest value thing to do
• Must have prior experience working with LLMs.
• Bonus: Previous technical founder of a B2B SaaS company

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development