Customer Support Associate

Position: Customer Support AssociateLocation: Mahadevapura, BangaloreExperience: 1-3 YearsRole Type: Full-time, OnsiteWorking days: 6 days working, including Saturday & SundayDay Shift: 9-hour working, rotational from 8:30am - 8:30pmCTC: 3 - 5LPA

About Us:Founded in 2014, WaterScience is revolutionizing non-drinking water filtration. Featured as a leader in home filtration solutions, we've empowered over 700,000+ homes and more than 2 million daily users. Our portfolio spans shower and tap filters, water softeners, and hard-water solutions that make everyday life healthier and more sustainable.We've grown from a small warehouse in Bangalore to an integrated team of over 130 people across 6 cities in India.Our vision?To set new standards in non-drinking water filtration while fostering healthier lives and contributing to a sustainable planet.

What You'll Do:1. Customer Assistance:Handle pre-sales inquiries, guiding customers on product selection, features, and benefits.Provide post-sales support, addressing installation, troubleshooting, and order-related queries.2. Multi-Channel Support:Respond to customer queries via chat, email, and phone calls in a professional and timely manner.Ensure quick resolution while maintaining high customer satisfaction (CSAT) scores.3.

CRM & Documentation:Log all customer interactions, track queries, and update records in the CRM system.Identify recurring issues and suggest process or product improvements.4. Collaboration & Feedback:Work closely with the sales, logistics, and technical teams to ensure a seamless customer experience.Proactively collect and share customer feedback to improve support processes and product offerings.

What We're Looking For:Experience: 1-3 years in customer support (voice & non-voice, chat, email, inbound/outbound calls).Strong Communicator: Fluent in both English and Hindi with excellent verbal and written skills.Multi-tasking Ability: Comfortable handling high volumes of calls and chats concurrently.Problem Solver: Quick thinker who can analyze customer concerns and provide effective solutions.Tech-Savvy: Familiarity with CRM tools, ticketing systems, and customer support software.D2C Experience: Background in supporting customers for D2C brands, especially in e-commerce or home appliance sectors (preferred).

Why Join Us?Dynamic Growth: Be part of a fast-growing company that values innovation and action.Impactful Work: Help solve real-world problems by bringing clean water to households across India.Career Opportunities: Your work matters, and so does your growth.

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