Customer Services and Supply Chain Manager

Customer Services and Supply Chain Manager Food Challenger Brand Fully Remote £30,000 - £35,000 ⭐ Working hours: 9 am- 3 pm Ignite are delighted to be partnering with an exciting, fast-growing health food brand to hire a Customer Services and Supply Chain Manager, following impressive early traction and rapid expansion across both D2C and retail channels. The business has quickly scaled to £1m+ revenue with distribution across major platforms including Ocado, Holland & Barrett, Amazon, and leading independent retailers, and is now entering a critical growth phase as it continues to expand both in the UK and internationally. They are now looking for a highly organised and proactive Customer Services and Supply Chain Manager to work directly with the founder, sitting at the heart of operations and customer experience in a high-growth ecommerce and retail business.

This is a fantastic opportunity for someone who thrives in a startup environment and wants broad exposure across supply chain, order management, customer experience and operational processes, with real ownership from day one. What will you be doing? ⭐️ Managing day-to-day communication across customer service inboxes, responding promptly to trade and D2C queries ⭐️ Handling Shopify order queries and ensuring issues are logged and resolved efficiently ⭐️ Managing communication with 3PL partners to ensure on-time and in-full deliveries ⭐️ Processing and coordinating UK and export trade customer purchase orders ⭐️ Supporting invoicing processes, credit notes and order reconciliation ⭐️ Coordinating with suppliers, manufacturers and logistics partners on inventory and delivery schedules ⭐️ Assisting with stock forecasting and inventory management to support growth ⭐️ Communicating operational updates internally across teams ⭐️ Working directly with the founder on wider operations in a fast-paced environment Who are we looking for? ⭐️ Experience in operations or supply chain ⭐️ Highly organised with exceptional attention to detail and ability to manage multiple priorities ⭐️ Strong communication skills, confident working with customers and internal stakeholders ⭐️ Commercially aware and comfortable working with data and spreadsheets ⭐️ Proactive, hands-on and confident taking ownership of tasks end-to-end ⭐️ Experience with order management systems or ecommerce platforms is a plus ⭐️ Any exposure to FMCG, health food or consumer brands is advantageous In return for everything you can bring, the business can offer you: ⭐️ Competitive basic salary (£30k - £35k, depending upon experience) ⭐️ Remote working role ⭐️ Hours that can work around you ⭐ Joining a team where you are the first full-time employee