Customer Service Specialist

Direct Walk-In Opportunity for Customer Service Agent & Real-time Adherence (all Voice/Non-Voice) at Tata Consultancy Services, Bengaluru on 16th May 2026

Note: Candidates with relevant experience can directly attend the interview. Please go through the norms below before you attend.

Job Role:1) Customer Service Agent (Voice/Non-Voice)

• Real Time Adherence Process: Domestic Banking Walk in Drive Date: Saturday, 16th May 2026. Location: Tata Consultancy Services Ltd, Think Campus , Electronic City Phase 2, Bengaluru - 560100 Timing: 09:00 AM - 12:00 PM Things to carry for interview: Copy of an updated resume Government ID proof - Aadhar/PAN (original & photocopy) 1 Passport size photo Eligibility Criteria: Graduate (10+2+3) and above with minimum 10 months of experience and HSC (10+2) with minimum 18 months of experience in domestic/international voice process. ME/MTech not eligible. Immediate joiners or candidates with up to 30/60 days' notice preferred. All educational and employment documents are mandatory to have. No cash in hand experience. Flexible to work six days a week during day shift. Work Location - Whitefield, Bengaluru Associates need to have relevant experience in contact center environment(domestic/international) Language proficiency - English (working proficiency) & Hindi (working proficiency) & one regional language. Skill Requirement: 1)Customer Service Agent (Voice/Non-Voice) • Handled inbound customer calls and service emails within defined SLAs, ensuring timely and accurate resolution. • Authenticated customers, documented interactions, and updated cases accurately in CRM systems. • Resolved queries related to accounts, cards, payments, and digital banking; escalated issues as per SOP. • Consistently met AHT, First Contact Resolution, NPS, accuracy, and compliance targets while maintaining schedule adherence. • Adhered to information security, data privacy, KYC guidelines, and demonstrated strong communication, empathy, and problem solving skills under high volumes.

PFB the norms to be followed during the Interview process.We will not be responsible for any loss of original certificates viz, (X / XII / Graduation, PG, any other certificates etc.). It is the sole responsibility of the candidates.Two / four-wheelers can be parked in the parking area.Candidates must wait in the lounge.Water dispensers are available.Rest rooms are located near the wash area of the cafeteria. "TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates.

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