Customer Service Specialist in Manufacturing

Elevate customer experiences as a Customer Service Specialist at our manufacturing site in Mississauga, Ontario. Handle inquiries, troubleshoot issues, and collaborate with technical teams for effective solutions. We are looking for a motivated Customer Service Specialist to join our manufacturing department.

This permanent full-time position involves responding to customer inquiries via multiple channels and maintaining accurate records. Ideal candidates will have a customer-focused mindset, strong communication skills, and the ability to manage diverse tasks and time efficiently. Key Responsibilities: • Respond to inquiries through phone, email, and chat • Troubleshoot product and service issues effectively • Collaborate with technical teams on complex problems • Maintain accurate customer interaction records • Process orders using the ERP system Requirements: • Undergraduate degree in health sciences or related field • Minimum 2 years of SaaS customer service experience • Strong interpersonal and communication skills • Experience with CRM systems • Bilingualism in English/French is an asset Drive customer satisfaction and loyalty through exceptional service as a key part of our team in Mississauga. #J-18808-Ljbffr