Customer Service Sales Specialist

Position Overview Our client, a well-established industrial equipment and service company, is seeking a Customer Sales & Service Representative to support their Red Deer branch. This position acts as the primary point of contact for service customers and plays a key role in coordinating service activities, supporting technicians, managing work orders, and ensuring an excellent customer experience. This is a great opportunity for someone with strong customer service skills and mechanical aptitude who enjoys working in a fast-paced industrial environment.

Further Responsibilities Include the Following • Coordinate customer service requests and support daily service department operations • Gather customer information and accurately document equipment/service issues • Prepare quotations for labor, materials, subcontractors, and parts • Create and manage work orders and purchase orders • Coordinate technician scheduling and parts availability • Support procurement, shipping/receiving, and warranty claim administration • Maintain CRM documentation and customer communications • Respond to customer inquiries via phone and email in a professional and timely manner • Assist with inventory, shop supplies, and service administration tasks • Support workflow coordination between technicians, vendors, customers, and management Ideal Candidate Requirements • Previous experience in a service coordination, service advisor, dispatch, or industrial customer support role • Strong customer service and communication skills • Mechanical aptitude and understanding of parts terminology • Experience working in industrial, heavy equipment, oilfield, fleet, or mechanical service environments is considered an asset • Strong organizational and multitasking skills • Comfortable working with ERP/CRM systems and Microsoft Office • Able to work independently while supporting a collaborative team environment • Positive attitude with strong attention to detail and follow-through Why This Firm • Stable long-term opportunity with a well-established industrial company • Monday–Friday schedule (8:00am–4:30pm) • Competitive compensation package • Comprehensive benefits package • RRSP matching • Collaborative and team-oriented work environment • Opportunity to build long-term career growth within the organization Interested candidates are encouraged to send their resume in word format to this posting or email christopher.phillips@torustalent.com. Torus and our clients are equal opportunity employers. Due to the time-sensitive nature of this requirement, only candidates selected for an interview will be contacted.