Customer Service Representative

JD for Domestic Banking process.Greetings Kolkata!Join Our Team!

Teleperformance welcomes you to be a part of our dynamic team!

Job Role: Customer Care Executive (Domestic Banking)Location: Kolkata, Saltlake sector vJob Type: Full-time

About the Role:We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives. As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients via inbound/outbound calls and handle escalation cases.

Responsibilities:- Handling customer inquiries and resolving issues via calls and chats- Providing product/service information to customers- Meeting and exceeding customer satisfaction targets- Maintaining accurate records of customer interactions- Collaborating with team members to achieve team goals

Requirements:- Minimum 12th pass qualification- Fresher and experienced both can apply- Excellent communication and interpersonal skills in any two of these

languages:English/Hindi/ Bengali/Odia/Maithili/Bhojpuri/Assamese

Shifts:For male employees: any 9 hours during 24x7 (Including Night shift)For female employees: any 9 hours during 7 am to 8 pm. (No night shift for females)6 working days with 1 rotational week off

Transporation:Self (There is no odd hour shift ending or beginning so the employees can avail public transport)

Salary :English & Hindi/ Bengali/Odia/Maithili/Bhojpuri - 15k CTC 12k In handEnglish & Assamese - 18k CTC 14k In handHindi & Bengali/Odia/Maithili/Bhojpuri - 13k CTC 10.5k In handAssamese & Hindi/Bengali 18k CTC 14k In hand

Interview Rounds1) HR round2) Operation round3) Assessment round

Contact Person email ID: