Customer Service Representative

Job Description Your Mission As a Customer Service Representative, you are the vital link between our customers and HOERBIGER. You ensure smooth order and quotation processes while supporting our sales organization with accuracy, transparency, and a strong customer focus. By coordinating activities across operations, you help shape reliable, future-oriented customer experiences.

Your contribution directly supports operational excellence and long-term customer partnerships. How you will make a difference Customer Communication: Act as a trusted point of contact, communicating clearly and professionally with customers Order Management: Create, edit, acknowledge, and monitor sales orders from entry through delivery and invoicing Proactive Follow-Up: Track order status, identify expediting opportunities, and provide timely, proactive feedback Quotation Management: Prepare, edit, and acknowledge quotations while maintaining pricing data using HOERBIGER tools Pricing Accuracy: Maintain list, target, customer, currency, and deviated pricing with a high level of data integrity Issue Resolution: Coordinate returns, credits, and replacement orders to resolve customer complaints efficient What you should be good at Customer Service Experience: Thee to five years of experience in a customer service role, ideally in a manufacturing environment ERP and Data Skills: Confident handling of master data in integrated MRP or ERP systems Digital Competence: Proficiency in Microsoft Word, Excel, PowerPoint, email, and internet-based tools Communication Skills: Clear and effective oral and written communication with customers and internal teams Analytical Thinking: Ability to work with numbers, currencies, and imperial and metric units, and to read manufacturing drawings Collaboration Mindset: Strong sense of urgency, problem-solving ability, and ease working across multiple internal functions What you can look forward to Career Stability: With over 130 years of industry leadership, Hoerbiger offers the security of a long-established company with a forward-looking vision. Financial Stability and Rewarding Compensation: We recognize and value your contributions with competitive salaries and local fringe benefits.

Supportive Teamwork : A positive atmosphere and a collaborative environment, where you'll experience mutual support among colleagues. Professional and Personal Growth : With a polite and respectful culture, there's often a greater emphasis on personal development and continuous learning. Recognition and Appreciation : Being part of a polite and appreciative team means that your efforts and achievements are recognized and celebrated.

Who we are Join our global team of over 6,400 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values - Pioneering Spirit, Courage, Fairness, and Closeness - we are ENABLING CHANGE.

FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 40 countries and more than 133 locations, you'll be part of a culture that values your ideas and your impact. Ready to make a difference?

Apply today and become part of our journey.