Customer Service Representative/Dispatcher

Job Type: Full-time Customer Service Representative / Dispatcher Southern Home Services is a residential HVAC, plumbing, and electrical company that acquires, owns, and operates businesses across the United States. We are seeking a Customer Service Representative / Dispatcher to join our growing team. Responsibilities Answer incoming customer requests and inquiries in a professional & friendly manner Act as a liaison between customers, technicians, salespersons & management Schedule service and routine maintenance appointments Maintain & update customer records based on interactions Process invoice payments Provide information about products and services Troubleshoot and resolve customer issues and concerns Develop & maintain a knowledge base of evolving products & services that benefit our customers Participate in in‑house training on products & services and office software required to fulfill this position Additional duties as assigned Qualifications Work Schedule: Monday – Friday 9a–6p and Saturday – Sunday 8a–5p (rotating weekends) Minimum of 1-year administrative or customer service experience in an office setting Proficiency in Microsoft Office Experience with Service Titan is a plus Ability to cultivate strong rapport with customers and co‑workers Organize, prioritize and manage time effectively to see tasks through to completion Work well independently & with integrity in a structured yet relaxed environment Patience, empathy and a willingness to help others Excellent written and verbal communication skills Physical Requirements Perform work while sitting and/or standing at an individual workstation or office Communicate verbally via phone or other communication device Ability to stand, walk and sit; talk or hear, both in person and by telephone Use hands to type, handle or feel objects or controls; reach with hands and arms Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds Work is usually performed in an indoor office environment Benefits Reliable, Year‑Round Work Weekly Paychecks Paid Time Off and Paid Holidays Comprehensive Medical, Dental and Vision Benefits Health Savings Account Flexible Spending Account Employee discounts Company‑paid short‑term life insurance Life insurance This is a Non‑Exempt position.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job. Equal Opportunity Employer Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws.

This policy applies to all employment practices within our organization. #J-18808-Ljbffr