Customer Service and Sales Manager

Key Responsibilities

• Attend and respond to customer inquiries through calls, WhatsApp, email, and chat.
• Guide customers in navigating the website and help them find suitable products.
• Convert customer inquiries into sales through effective communication and follow-ups.
• Assist customers with product information, pricing, availability, and order placement.
• Handle website sales and support customers throughout the purchase journey.
• Follow up with potential customers to maximize conversions.
• Coordinate with internal teams for order processing and delivery updates.
• Resolve basic customer concerns related to orders, payments, and products.
• Maintain records of customer interactions and sales activities.
• Build strong relationships with customers to encourage repeat purchases.
• Meet daily, weekly, and monthly sales targets.
• Support promotional campaigns and online sales initiatives.

Required Skills

• Good communication and customer-handling skills.
• Basic understanding of online shopping and e-commerce platforms.
• Confidence in telecalling and sales conversations.
• Ability to persuade and convert leads into customers.
• Basic computer knowledge and proficiency in MS Office.
• Positive attitude and customer-first approach.