Customer Experience Marketing Manager

ESC has an exciting opportunity for a Customer Experience Marketing Manager working remotely (West Coast) to support our premier client’s customer experience optimization team. The ideal candidate will have experience in execution and operations roles, demonstrating both creativity and analytical skills to drive results effectively. This is a 9-month contract role that offers the opportunity to have high visibility within the organization and makes an impact that is clearly measurable and seen quickly.

Responsibilities:

• Develop content experiment ideas and hypothesis based on customer insights
• Create messaging and creative strategies to highlight benefits and features and drive customer action
• Complete experiment set up, reviews, and launch
• Analyze experiment results and publish key insights
• Identify opportunities to improve current CX and develop experimentation roadmap
• Work effectively with partner teams and stakeholders to define, manage, and prioritize work

Required Skills:

• 5+ years of experience, with 2-4 years in execution and operations roles
• Background in A/B testing, experimentation, and marketing analytics
• No specific degree required; business or engineering backgrounds are a plus.
• Strong balance of creativity and execution.
• Ability to generate ideas, implement them, and analyze results.
• Comfortable conducting experiments and interpreting analytics.
• Skilled in digital copywriting and online marketing.
• Proactive in finding solutions and making decisions.
• Basic understanding of HTML

Seniority level

Associate

Employment type

Full-time

Job function

Marketing

Industries

Retail and Wholesale