Contracts Manager - Heating and Ventilation

We have an opportunity for a Contracts Manager - Heating and Ventilation to join our team.This role will be based in Wembley, twice a week with travel to other sites, covering London & Hertfordshire as and when required. SNG operates a Hybrid working model, we support both home working & onsite.This pivotal role will oversee replacement, servicing, maintenance, and small project works, ensuring systems are safe, compliant, and operating efficiently. You will play a key role in delivering a high-quality, value-for-money service for our customers.The Role:Your responsibilities will include:Lead and manage contracts for heating plant, mechanical ventilation, and heat networks, ensuring full compliance with all statutory and regulatory requirements.Monitor contractor performance against specifications and KPIs, chair review meetings, and drive service improvements where required.Oversee budgets, forecasting, spend control, and authorise payments and variations to ensure value for money.Act as the key point of contact for contractors, residents, and stakeholders, resolving operational issues and keeping customers informed.Analyse repairs trends to inform planned works and continuous improvement initiatives.Support procurement exercises and ensure contracts align with organisational requirements.Oversee third-party audit programmes and maintain accurate compliance records from inception to closure.Investigate incidents and complaints, embedding lessons learned and promoting a strong culture of safety and compliance.Build effective working relationships across teams and partners to deliver safe, timely, and customer-focused outcomes.To be successful in this role you'll need:Essential:Level 3 NVQ Diploma in Gas Maintenance and Repair (or equivalent experience).Strong technical knowledge of heating and ventilation systems, gas safety, and commercial contract management.Sound understanding of current legislation and regulations, including Gas Safety Regulations 1998, Health & Safety legislation, CDM, and relevant building regulations.Experience managing third-party contractors and delivering large-scale gas testing programmes.Proven ability to manage budgets, forecast spend, and deliver value for money while mitigating risk.Confident communicator with strong interpersonal skills, able to influence, challenge, and represent the organisation professionally.Ability to maintain accurate compliance and project records from inception to completion.Good working knowledge of Microsoft Office (Word, Excel, Outlook).Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines.A collaborative approach, high level of integrity, and commitment to continuous professional development.Willingness to be office-based and travel between sites as required.Desirable:Experience within Social Housing or a large, complex Housing Association.Commercial Gas qualifications and Gas Safe registration, with evidence of continued CPD.Unvented cylinder qualification.SMSTS, IOSH Managing Safely, or NEBOSH General Certificate