Collections Team Leader (Progression to Manager)

Join Our Team as a Collections Team Leader (Progression to Manager)!Are you a strong collections professional ready to take the next step into leadership?We're looking for a hands-on Collections Team Leader / Senior who wants to step up, take ownership, and develop into a management role within a growing financial services environment. If you enjoy working in fast-paced, KPI-driven teams and want to build your leadership career, this could be the perfect opportunity.About UsWe are a growing and forward-thinking financial services business, committed to delivering responsible lending and fair customer outcomes. With a strong focus on performance, compliance, and continuous improvement, we're investing in our collections function and looking to bring in someone who can grow with the business.Position DetailsJob Title: Collections Team Leader (Progression to Manager)Contract Type: PermanentSalary: £35,000-£40,000 (depending on experience) + bonusLocation: Hybrid (Stockport)Working Hours: Full-timeWhat You'll Be DoingThis is a hands-on, player-coach role where you will be close to the team and involved in day-to-day collections activity while developing your leadership capability.You will:Support the day-to-day performance of a collections team, ensuring KPIs and quality standards are metLead by example, remaining close to customer activity (calls, escalations, problem cases)Provide coaching, mentoring, and support to team members to improve performance and confidenceAssist with training and onboarding of new startersWork with management to identify performance trends and areas for improvementContribute to process improvements and operational efficiencySupport a positive team culture and help build morale in a high-performing environmentWhat We're Looking ForWe're looking for someone ready to step into leadership, not necessarily someone who has already held a senior management role.Key requirements:Experience in collections or recoveries (financial services preferred)Exposure to FCA-regulated environments and customer outcomesConfident working in a target-driven, KPI-focused environmentExperience supporting others through coaching, mentoring, or trainingStrong communication and problem-solving skillsA hands-on, proactive attitude with a desire to develop into a managerWhy Join Us?This is a genuine opportunity to progress into a management role, not just a static position.You'll benefit from:Clear progression pathway into managementHybrid working flexibilityCompetitive salary with bonus structure linked to performance25 days holiday + bank holidaysBirthday offCompany pensionHealthcare cash planSubsidised office lunchesSupportive and collaborative team environmentReady to Take the Next Step?If you're looking for a role where you can grow, develop your leadership skills, and make a real impact, we'd love to hear from you.Please apply with your CV and a short summary of your experience.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.