Client Technical Support Consultant III

ADP, Inc. is hiring a Client Technical Support Consultant III in our Roseland, New Jersey location.

Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

WHAT YOU’LL DO:

• Build Teams that thrive. As an experienced leader you want everyone to shine. You are constantly looking for ways to share your knowledge, motivate others, and keep everyone engaged and productive.
• Learning. You’re always learning new technologies and processes with tools, courses, and conferences ADP offers, using a “learn as you go” approach and a willingness to find new ways of doing things.
• Create Results. You’re proactive and hands‑on. When you see a potential issue you never leave things hanging and unfinished. When you and your team deliver a finished product it’s as polished as you could make it.
• Continuous Learning. You will actively collaborate with others to share ideas or show what you’ve learned. You are eager to keep up with ever‑changing technologies and maintain the ability to create the best tools for our clients.
• Variety of work. There is no typical day. You could be checking in with a team in India one minute, meeting with leadership to review initiatives for the coming quarter tomorrow, and handling a few ad‑hoc requests from peers in other departments.
• Influence and inspire confidence. You are comfortable presenting to senior leaders, product owners, and peers with a compelling voice, showcasing executive presence, leading change, and creating clear executive‑level communications on milestone achievements.
• Challenges. Inevitable challenges will arise and we’ll rely on you to look for a solution.
• Responsibilities.
  • Provide 2nd level post‑live issue resolution within SLA timeframes, including investigation, solution identification, recommendation, configuration, unit testing and documentation.
  • Prepare functional specifications and change control requests with design and configuration details.
  • Test and document change control requests.
  • Provide guidance on design and configuration of complex solutions and functional/technical expertise.
  • Develop and conduct lifecycle mini‑project solutions.
  • Deliver effective client communications and ticket management/resolution via CRM.
  • Work with Global View Product Manager on items not part of the current range.
  • Ensure payroll specialists apply consistent methodologies and meet GlobalView’s SLA.
  • Review and define GlobalView payroll methodologies or processes and ensure consistent follow‑through.
  • Liaise with Service Delivery Coordinators/Account Management.
  • Assess Support Pack configuration and modify subsequent configuration and testing activities arising from support pack application.
  • Identify and test SAP Note application as Advanced Correction.
  • Create and send Customer messages to SAP requesting support and corrections.
  • Oversee root cause analysis for highly escalated issues and provide best practices across teams.

TO SUCCEED IN THIS ROLE:

• Education and Qualifications. Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related field plus five years of related experience required. A Master’s degree with three years of related experience is also acceptable, as are combinations of degrees or diplomas meeting the bachelor’s requirement.
• Work Experience. Two years of experience including SAP HCM, SAP Development, Personnel Administration (PA), US payroll, Organizational Management (OM), Time Management (TM), SF Integration with HCM, WD Integration with HCM, resolving customer end‑user CRM inquiries and escalated tickets, XML, Oracle Integration with HCM, ABAP code for HCM, SFTP file transmission, General Ledger HCM postings, and Year‑End Interface Activities/Compliance Integration.

Telecommuting Permitted.

Benefits:

Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short‑ and Long‑Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

Base salary offers may vary by location, skill, and experience. Some positions may include bonus, equity, or commissions. Compensation for this role is USD $114,982.00 – USD $206,700.00 per year. Actual compensation will not be less than applicable minimum wage or minimum exempt salary required by federal, state, or local law.

Diversity, Equity, Inclusion & Equal Employment Opportunity:

ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of protected characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs and applicant merit, including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with integrity and behave in a manner that fosters an honest and respectful workplace.