Assist General Manager

Responsibilities

Plan and manage the room and related area operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting and exceeding financial goals. The position is responsible for short‑term and long‑term planning and day‑to‑day operations of the hotel. It also recommends the area’s budget and manages expenses within the approved budget constraints.

May also serve as a member of the Hotel Executive Committee.

• Manage associates in the division to attract, retain and motivate employees; hire, train, develop, empower, coach and counsel; conduct performance and salary reviews; resolve problems; provide open communication vehicles; discipline and terminate as appropriate.
• Develop, recommend, implement and manage the division’s annual budget, business/marketing plan, forecasts and objectives to meet and exceed management expectations.
• Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.
• Resolve customer complaints to maintain a high level of customer satisfaction and quality.
• Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.
• Create a work environment that allows for personal growth and development for all associates, encourages an empowered and engaged workforce while supporting the Sage values.
• Ensure prompt and appropriate response to conflict management.
• Evaluate and support proper staffing levels and positions to ensure the success of the hotel.
• Support strategies for the property from an operation, staffing and service perspective while ensuring alignment with other disciplines and support teams. Support strategic planning, development, and coordination of business initiatives and strategies.
• Ensure consistent and stabilized systems and processes for the customers.
• Mentor and develop high‑potential talent and future high‑potential talent in line with the organization’s talent management strategies. Implement succession planning within each direct report to provide new opportunities as associates develop.
• Look for more efficient and effective ways to provide services to our hotels and owners. Leverage technology and third parties where appropriate.

Education and Formal Training

A four‑year college degree or equivalent education/experience.

Experience

Four to five years of employment in a related position with this company or other organization(s).

Knowledge and Skills

• Requires advanced knowledge of the hospitality and business management fields.
• Requires considerable working knowledge of other major areas and the skill to integrate and communicate the information.
• Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
• Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of the general direction.
• Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
• Must have excellent speech and written skills in order to communicate with managers, guests and employees.
• Must have excellent literacy skills necessary for reports, policies and procedures. Must have vision ability in order to visually inspect the hotel.

Physical Demands

• Moderate hearing necessary for daily interaction with customers.
• Lifting, pushing, bending, kneeling, pulling and carrying—must be able to accomplish any task required of associates within assigned departments.
• Mobility—must be able to accomplish any task required of associates within assigned departments.
• Continuous standing—must be able to accomplish any task required of associates within assigned departments.
• Climbing up to approximately 40 steps 1% of a 40‑hour week.
• Driving required as necessary.

Environment

General office and hotel environment.